Customer Success Executive

Company Description

SWEEDU is on a mission to upgrade the education ecosystem by providing an all-in-one SaaS management solution. Our platform helps Schools, Institutes, Universities, Coaching Classes, and Preschools streamline their academic, financial, and managerial processes. With features that cater to all stakeholders, from teachers to transport bus drivers, SWEEDU helps institutions save up to 20-30% of annual expenses while improving the quality of education. For more information, visit our website www.sweedu.com.

Role Description

This is a full-time, on-site role for a Customer Success Executive located in Vadodara. The Customer Success Executive will be responsible for ensuring customer satisfaction and retention by providing excellent customer support and account management. Day-to-day tasks include addressing customer inquiries, resolving issues, and analyzing customer feedback to improve services. The role also involves regularly communicating with clients to understand their needs and ensure they are getting the most out of our product.

Qualifications

• Skills in Customer Satisfaction and Customer Retention
• IT Professionals Required
• Proficiency in Customer Support and Account Management
• Strong Analytical Skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Bachelor's degree in Business Administration, Marketing, or a related field
• Experience in the education technology sector is a plus