Customer Success Executive

As a Customer Success Executive at SWEEDU, your role involves ensuring customer satisfaction and retention through exceptional customer support and account management. You will be based in Vadodara and will play a crucial part in addressing customer inquiries, resolving issues, and analyzing feedback to enhance our services. Regular communication with clients to understand their requirements and optimize their usage of our product is also a key responsibility. Key Responsibilities: - Address customer inquiries promptly and effectively - Resolve customer issues to ensure a high level of satisfaction - Analyze customer feedback to identify areas for service improvement - Communicate regularly with clients to understand their needs and optimize product utilization Qualifications Required: - Skills in Customer Satisfaction and Customer Retention - Proficiency in Customer Support and Account Management - Strong Analytical Skills - Excellent communication and interpersonal skills - Ability to work independently and collaboratively in a team - Bachelor's degree in Business Administration, Marketing, or a related field - Experience in the education technology sector would be advantageous About SWEEDU: SWEEDU is dedicated to revolutionizing the education ecosystem through our comprehensive SaaS management solution. Our platform caters to Schools, Institutes, Universities, Coaching Classes, and Preschools, helping them streamline academic, financial, and managerial processes. By utilizing SWEEDU, institutions can save up to 20-30% of their annual expenses while enhancing the quality of education. Visit our website www.sweedu.com to discover more about our mission and values.,