Customer Success Executive

Company: SocialAngel Services (P) Ltd.

Location: Noida Sector 62 (On-site)

Experience: 6 months – 2 years

Employment Type: Full-time

About Us:

At SocialAngel, we are building a crowdfunding platform that helps individuals and communities raise funds for meaningful causes — from medical emergencies and educational needs to disaster relief and social welfare. Our mission is to connect fundraisers with compassionate donors who want to make a real difference.

Role Overview:

We’re looking for a Customer Success Executive who will act as the bridge between our donors and campaigns. After a campaign goes live, you will be responsible for maintaining communication with donors, addressing their queries, sharing updates, and ensuring a transparent and positive experience throughout their journey with SocialAngel.

Key Responsibilities:

• Communicate with donors via calls, emails, or messages to provide updates on their donations and the associated campaigns.
• Address donor queries and concerns promptly and professionally.
• Build strong relationships with donors to enhance trust and long-term engagement.
• Coordinate with the internal sales and campaign teams to ensure smooth information flow.
• Maintain accurate records of donor interactions and feedback.
• Assist in improving donor satisfaction and retention metrics.
• Contribute ideas to improve the donor experience on our platform.

Required Skills & Qualifications:

• 6 months to 2 years of experience in Customer Success, Customer Support, Relationship, Management, or Donor Relations.
• Excellent verbal and written communication skills (English/Hindi ).
• Empathetic and patient approach while handling calls.
• Ability to multitask and manage multiple donor accounts.
• Strong listening and problem-solving skills.
• Prior experience in crowdfunding, NGOs, or fundraising platforms will be an added advantage.

What We Offer:

• Opportunity to work with a purpose-driven organization creating real social impact.
• Supportive and collaborative work environment.
• Learning and growth opportunities in the social impact and fundraising domain.

Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund

Application Question(s):

• How many years of experience do you have in Customer Success, Customer Support, Relationship Management?
• Have you had experience handling calls with customers, or stakeholders regarding sensitive issues?
• Have you previously worked in any of the following sectors? (Select all that apply)

EdTech
FinTech / BFSIHealthTechNGO / Social Impact / CrowdfundingSaaS / B2C customer support

Work Location: In person