Customer Success Executive - Operations

About the job

At Scatter, meaningful content is at the heart of modern marketing strategy. From tactical campaigns to far-reaching transformational programs, the team at Scatter works on growing our partners' businesses. Scatter makes it easier for our client's consumers to find their brand online, leading to a better offtake. Because messaging produced by us should significantly impact consumers' everyday lives.

Our days feature high-energy calls and enlightening brainstorms with internal teams and clients. The work involves rushing about and pulling out all the stops, all to ensure that the results that reach our clients are nothing less than perfect. With a workforce of 70+ employees, you can be assured of a great learning curve, where in addition to your role, you often contribute inputs to teams you work alongside.

Regardless of your location or position, every member of the Scatter team is united by a common goal: create content that creates BUSINESS IMPACT for our clients.

What's the role?

Customer Success Executive - Operations

3.60 LPA

Annual Retention Bonus – 10%. This is part of your CTC and released after you complete a year with us (Subject of course to you being on our payroll and not serving a notice period.)

City: Mumbai

Freshers are welcome to apply!

Key Responsibilities:

• This is not a client-facing role. You will serve as the main point of contact for internal teams

  (Servicing, Design, and Content teams), addressing their concerns promptly and professionally.
• Collaborate with content, strategy, design, and SEO teams to ensure seamless execution of content plans for various clients.

• Create and maintain a project tracker weekly

  , depending on the nature of the project (In sync with the Customer Success team).
• Coordinate with internal teams to meet delivery timelines.
• Ensure the execution of client campaign deliveries is done seamlessly.

• Work closely with the SEO team to track performance metrics to meet the client's goals.

Requirements:

• Understanding of content marketing & SEO.
• Ability to work cross-functionally and manage multiple projects simultaneously.
• Good communication and problem-solving skills.
• Experience with CMS platforms (e.g., WordPress) is a plus.
• Proficiency in

  MS Excel

  , MS Word, and MS PowerPoint. 
• Strong attention to detail and ability to multitask. 
• Excellent written and verbal communication skills. 
• Demonstrated ability to meet deadlines. 

And finally, what's it like working with us?

Along with an exciting salary package and medical insurance, you'll also enjoy an annual week off for the whole crew from Christmas to the New year (yeah, it's on the house, not cutting into your regular leave stash).

Scatter is a place where your ideas matter, your uniqueness is celebrated, and your career growth is a big deal. We can't wait to have you on board and be part of the Scatter story!