Account Group Head

Future-proof your advertising and marketing career. Join Scatter.

At Scatter, meaningful content is at the heart of modern marketing strategy. From tactical campaigns to far-reaching transformational programs, the team at Scatter works on growing our partners' businesses. Scatter makes it easier for our client's consumers to find their brand online, leading to a better offtake. Because messaging produced by us should significantly impact consumers' everyday lives.

Our days feature high-energy calls and enlightening brainstorms with internal teams and clients. The work involves rushing about and pulling out all the stops, all to ensure that the results that reach our clients are nothing less than perfect. With a workforce of 60+ employees, you can be assured of a great learning curve, where in addition to your role, you often contribute inputs to teams you work alongside.

Regardless of your location or position, every member of the Scatter team is united by a common goal: create content that creates BUSINESS IMPACT for our clients.

About the job

Account Group Head – Customer Success

CTC: Up to 12 LPA

Annual Retention Bonus – 10%. This is part of the above CTC and released on completion of one year. Subject to being on the payroll and not serving notice period.

City: Mumbai

Responsibilities

Our Customer Success Team is responsible for our client's content marketing and commercial success. You will work with the Editorial Strategy, Strategic Alliances, and Content Production teams to maintain and expand positive experiences across client relationships. All this while focusing on creating upsell opportunities. By managing either a singular or multiple accounts and ensuring the smooth running of day-to-day activities, you will contribute to assigned accounts' overall business relationship and revenue growth.

In many ways, the Customer Success team is the heart of Scatter. We grow customer relationships, advise on business and content decisions, spearhead solutions for our partners, and collaborate with all internal teams to achieve the best possible outcome.

How You Measure Your Growth:

In Three Months

• A fair understanding of the day-to-day operations and internal processes of Scatter.
• Seamlessly work across multiple brands and internal teams.
• Build a level of trust with the brands and understand their content marketing objectives.

In Six Months

• Build a process and roadmap for your reportee(s).
• Understand the style of working of both the client and internal teams and ensure seamless project management.

In Twelve Months

• Help brands leap exploring newer content marketing avenues.
• Become the encyclopedia for all client related queries.
• Act as the troubleshooter and backbone for the internal teams.

What does a typical day look like?

· Be the bridge between client and internal teams to ensure the smooth execution of the project.

· Coordinate with the internal teams to meet project delivery timelines and client expectations.

· Forecast and map revenue on month-on-month and quarter-on-quarter basis

· Work closely with the internal teams and clients to understand, debrief and execute content briefs of varying requirements.

· Facilitate regular catch-up calls between the internal teams and clients to build relationships or address grievances.

· Stay up-to-date with development in the industry to help provide insights to the internal teams while developing ideas.

· Act as a shock absorber, perform well under deadlines and be meticulous.

What Do You Bring to the Table:

· Bachelors or Master’s degree in marketing, business, or a related field.

· Proven work experience of a minimum of 4+ years in a client facing role at a publisher or agency.

· A blend of strategic thought processes and business quotient to drive content projects.

· Experience and familiarity with content marketing or branded content.

· Detail oriented with strong time management skills.

· Keen interest in the content marketing landscape.

· Hands on experience in Microsoft Office Suite.

· Good organization and team management skills.

And finally, what's it like working with us?

Scatter values the growth and development of our team members. We offer a competitive salary package, medical insurance, an annual week off for the entire agency from Christmas till the new year (this is over and above your regular leave entitlement), and an energizing atmosphere for professional advancement. Our work culture celebrates diversity, promotes collaboration, and empowers every team member to bring their unique perspectives and ideas to the table.