Customer Success Executive

Edunext Technologies Pvt. Ltd. is a leading EdTech company in India transforming education through innovative, scalable & integrated technology solutions.

1,200+ schools

School ERP

Noida

Our people-centric work culture fosters innovation, accountability and continuous learning making Edunext not just a technology provider but a long-term strategic partner to schools seeking digital transformation.

Explore more at: www.edunexttechnologies.com

Position- Customer Success Executive

Relevant Experience: -

Locations-

keyskills:-

Minimum Qualification: -

What we’re looking for

We are seeking a dynamic Customer Success professional to manage client relationships, ensure satisfaction, and drive upselling, cross-selling, and retention.

Candidates with relevant EdTech experience will be highly considered.

Edunext is an equal opportunity employer. We celebrate diversity and encourage candidates from all backgrounds to apply.

Key Responsibilities:

·        Build and nurture long-term client relationships to ensure satisfaction and loyalty.

·        Understand client needs and business goals to deliver tailored solutions.

·        Drive product adoption by guiding clients on features, benefits, and best practices.

·        Identify and execute opportunities for upselling, cross-selling, and renewals.

·        Proactively monitor client health, address risks, and minimize churn.

·        Act as the primary contact for client queries, escalations, and support.

·        Collaborate with sales and product teams to deliver customer-centric outcomes.

·        Conduct client meetings, reviews, and feedback sessions to strengthen partnerships.

·        Track and report on client satisfaction, retention, and revenue growth.

Requirements:

·        Graduate with 2–5 years of experience in Customer Success or Account Management, with a proven track record in upselling, cross-selling, and client retention; MBA preferred.

·        Strong communication, negotiation, and relationship management skills.

·        Experience with CRM tools and client reporting.

What We Offer

·        Fixed CTC

Annual Off site Retreats

·        Rapid career growth with structured training and on-the-job mentorship

·        Opportunity to impact the lives of learners via tech.

Monthly Trainings & Skill Development

Employee of the Month

Recreational Activities

How to Apply

Send your resume along with a brief note on your most impactful school sale to:

careers@edunexttechnologies.com

Career Page: https://edunexttechnologies.com/careers.php

+91 93114 84520

Or apply via our official website: www.edunexttechnologies.com