Customer Success Executive

BTB Venture Group

3 years

0 Lacs

pune maharashtra india

Posted:7 hours ago| Platform:

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Skills Required

strategies analytics reporting optimization drive reports outreach strategy support management marketing communication

Work Mode

On-site

Job Type

Full Time

Job Description

About BTB Venture Group

Forbes-listed demand generation and lead generation company

Key Responsibilities

Own Client Engagements:
Serve as the main point of contact and lead all client-facing calls and meetings.
Drive Client Success:
Ensure campaign performance aligns with client expectations; identify issues proactively and provide solutions.
Client Retention:
Build strong, trusted relationships to promote long-term partnerships and client renewals.
Campaign Performance Updates:
Share regular insights, reports, and next steps with clients.
Cross-Team Collaboration:
Coordinate with outreach, operations, and strategy teams to maintain campaign quality and timelines.
Feedback Relay:
Collect and communicate client inputs to internal teams to support continuous improvement.

Requirements

1–3 years of experience in
client success, account management, or client-facing roles
(preferably in marketing or SaaS).
Excellent
communication and interpersonal skills
.
Strong
problem-solving ability
with a
client-first approach
.
Ability to work in a fast-paced and performance-driven environment.

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