Customer Success Executive

SaaS Universe

3 years

0 Lacs

bengaluru karnataka india

Posted:7 hours ago| Platform:

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Skills Required

onboarding retention drive training support resolve reports communication saas management collaborative learning

Work Mode

On-site

Job Type

Full Time

Job Description

Location:

Salary:

We are looking for a dynamic Customer Success Executive

Responsibilities

Build strong relationships with customers to drive product adoption and retention.
Conduct onboarding sessions and training to ensure smooth implementation.
Monitor customer health scores and proactively identify churn risks.
Serve as the primary point of contact for customer queries and escalations.
Collaborate with product and support teams to resolve issues quickly.
Maintain detailed records of customer interactions and feedback.
Identify upsell/cross-sell opportunities based on customer needs.
Prepare customer reports and help improve overall customer experience.

Requirements

1–3 years experience in Customer Success, Support, or Account Management.
Strong communication, problem-solving, and relationship-building skills.
Ability to manage multiple accounts and handle fast-paced environments.
Tech-savvy with the ability to understand SaaS products (preferred).
Energetic, proactive, and customer-focused mindset.

Why Join Us

Work with a fast-growing team in a high-impact role.
Opportunity to grow into senior Customer Success or Account Management positions.
Collaborative culture with continuous learning and development.

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