Client Success Lead

Job Description

Responsibilities - Own Client Engagements: Lead all client-facing calls and meetings, acting as the main point of contact.Drive Client Success: Ensure campaign performance aligns with client goals; proactively address concerns and offer solutions.Client Retention: Develop trust-based relationships that foster long-term engagement and renewals.Campaign Updates: Provide regular performance updates, insights, and next steps to clients.Internal Collaboration: Work closely with outreach, operations, and strategy teams to ensure campaign quality and timeliness.Feedback Loop: Gather and relay client feedback to internal teams for continuous service improvement. Requirements - 1–3 years of experience in client success, account management, or client-facing roles (preferably in marketing or SaaS).Excellent communication and interpersonal skills.Problem-solving mindset with a client-first approach.