Client Success Lead

Role Overview: As a Client Success Lead at Windowmaker Software Limited, you will play a crucial role in managing customer projects and ensuring exceptional service delivery. Your responsibilities will include overseeing internal team coordination, providing technical support, and ensuring customer satisfaction through effective project management and problem resolution. Key Responsibilities: - Manage customer projects by completing the Discovery phase and coordinating with customers and internal teams. - Provide customer service by resolving escalated cases and ensuring timely solutions. - Log activities and ensure services are paid for. - Plan and deliver trainings for customers to familiarize them with Windowmaker. - Provide regular reports to management. - Oversee the Customer Support and Data team. Qualifications Required: - IT background. - Excellent communication skills in English. - Analytical and technical mindset. About Us: Windowmaker Software Limited is a highly esteemed software company in the window and door industry with over 40 years of experience. Known for crafting innovative solutions trusted by customers worldwide, our commitment to excellence has established us as a trusted name in the industry. Benefits of joining us: - Health Insurance - 5-Day Working Week (Monday to Friday) - 7 Paid Sick Leaves per calendar year - 7 Paid Casual Leaves per calendar year - 18 Annual Leaves - Professional development opportunities - Flexible working hours - Performance-based bonuses - Employee wellness programs - Welcoming and friendly office culture - Frequent festivities and office parties,