Customer Success & Business Development Executive

Location

Organization

Job Type

Experience

About Crowdera

fundraising, donor engagement, and CSR impact tracking

Role Overview

Customer Success & Business Development Executive

Key Responsibilities

Customer Success

·        Onboard new clients (nonprofits, corporates, institutions) and ensure smooth adoption of Crowdera’s SaaS platform

·        Provide ongoing support and guidance to clients for platform usage, fundraising strategies, and impact reporting

·        Monitor client health and engagement metrics; proactively resolve issues to ensure client satisfaction

·        Collaborate with tech and product teams for timely resolution of technical concerns

Business Development

·        Identify and reach out to potential clients through research, networking, and inbound/outbound efforts

·        Support the sales pipeline: lead generation, client meetings, product demos, and proposal drafting

·        Help prepare pitch decks, presentations, and partnership proposals customized to client needs

·        Maintain accurate records of interactions, leads, and deal status using CRM tools

Qualifications & Skills

·        Bachelor’s degree in Business, Social Work, Communications, or related field

·        1–2 years of experience in client servicing, partnerships, sales.

·        Excellent verbal and written communication skills (English + Hindi/Marathi preferred)

·        A passion for social impact and interest in the nonprofit

·        Self-starter with a growth mindset, strong follow-through, and problem-solving skills

·        Comfortable using digital tools such as Google Workspace, CRMs, Zoom, etc.

Bonus Points

·        Experience in SaaS or technology-enabled products

·        Prior work with foundations or social enterprises

What We Offer

·        A purpose-driven work environment focused on impact

·        Opportunities to learn and grow across global teams

·        Competitive compensation with performance incentives

·        Flexible working options and an inclusive, innovation-friendly culture

How to Apply

kshitij@crowdera.com

“Application – Customer Success & BD Executive”