Customer Success & Business Development Executive

As a Customer Success & Business Development Executive at Crowdera, you will play a crucial role in empowering nonprofits, corporates, and social enterprises through our powerful SaaS tools for fundraising and donor engagement. Your primary responsibility will be to build strong relationships with clients, ensuring their satisfaction and driving growth opportunities. Your duties will include onboarding new clients onto Crowdera's SaaS platform, providing ongoing support and guidance for fundraising strategies and impact reporting, and monitoring client health and engagement metrics to proactively resolve any issues. You will collaborate closely with the tech and product teams to address technical concerns promptly. In terms of business development, you will be tasked with identifying and reaching out to potential clients through various channels, supporting the sales pipeline with lead generation, client meetings, product demos, and proposal drafting. Additionally, you will assist in preparing pitch decks, presentations, and partnership proposals tailored to client needs while maintaining accurate records of interactions and deal status using CRM tools. To excel in this role, you should hold a Bachelor's degree in Business, Social Work, Communications, or a related field and possess at least 12 years of experience in client servicing, partnerships, or sales. Strong verbal and written communication skills in English and Hindi/Marathi are essential, along with a passion for social impact and interest in the nonprofit sector. A self-starter with a growth mindset, strong follow-through, and problem-solving abilities will thrive in this dynamic environment. Experience with digital tools such as Google Workspace, CRMs, and Zoom is required, while familiarity with SaaS or technology-enabled products and prior work with foundations or social enterprises are considered bonus points. At Crowdera, we offer a purpose-driven work environment focused on making a positive impact, opportunities for learning and growth within global teams, competitive compensation with performance incentives, flexible working options, and an inclusive, innovation-friendly culture. If you are excited about this opportunity and meet the qualifications, please send your updated CV and a brief statement of interest to kshitij@crowdera.com with the subject line "Application - Customer Success & BD Executive." Join us in driving social change and empowering mission-driven organizations with purpose-driven technology.,