Customer Success Associate

About Quboid

30 global brands and 2.5M+ users

We work at the intersection of AI, blockchain, and consumer engagement, helping brands transform how they reward, retain, and engage their customers.

About the Role

Customer Success Associate

This role is ideal for someone who is detail-oriented, proactive, and confident in communication, with a passion for building long-term client success.

Key Responsibilities

Client Support & Communication

• Act as the primary point of contact for client queries across WhatsApp, email, and calls
• Guide clients through onboarding, setup, and adoption of Quboid workflows
• Maintain consistent, clear communication to build trust and long-term relationships

Campaign & Operations Management

• Deploy template-based campaigns, loyalty programs, and managed service workflows
• Coordinate redemption catalogs, coupon management, and integrations (Shopify, reward partners, etc.)
• Ensure smooth execution of post-purchase engagement, reward redemptions, and upsell campaigns

Analytics & Reporting

• Prepare weekly and monthly performance reports on campaign outcomes, member growth, and redemptions
• Share actionable insights in a clear and client-friendly way

Customer Success & Growth

• Spot upsell opportunities for new features, engagement tools, or expanded services
• Support marketing pushes through mentions, co-branded campaigns, and catalog updates

Skills & Requirements

• Graduate with 1–3 years of experience in customer success, client service, or operations
• Strong communication skills in English (verbal and written)
• Comfortable with Google Sheets/Excel, PDFs, and creating clear client-facing reports
• Quick learner with the ability to adapt to loyalty workflows and campaign tools
• Organized, reliable, and able to manage multiple client accounts
• Startup mindset: proactive, resourceful, and able to work independently

Culture & Benefits

At Quboid, you’ll be part of a remote-first, innovation-driven culture where experimentation and ownership are encouraged. You’ll gain exposure to AI-native loyalty and engagement programs for leading brands, with a growth path into senior Customer Success and Operations roles as we scale.

We offer

• Competitive compensation
• Flexible PTO
• Opportunities for rapid career growth in AI and loyalty tech