Customer Success Associate

Role Overview:

We are seeking a motivated and empathetic Customer Support fluent in Hindi to join our

team in Bengaluru. This role involves handling customer communications with the highest

level of professionalism and confidentiality in the sensitive area of male reproductive

healthcare.

Compensation Package:

•Base Salary: ₹18,000 - ₹23,000/month

•Performance Incentives: average ₹8,000 additional , top performers have consistently

achieved ₹20,000 additional

•Work Schedule: 10:00 AM – 7:00 PM, 6 days a week

Key Responsibilities:

•Guide customers through appointment scheduling and order processes with the doctor

•Provide detailed information about products and services

•Address and resolve customer queries with professionalism

•Manage inbound and outbound customer calls effectively

•Maintain accurate and updated records in Zoho CRM

•Uphold strict confidentiality in all customer interactions

Requirements (Non-Negotiable):

•Work from office requirement (Location: Lalbagh, Bengaluru)

•Hindi fluency is mandatory

•Graduation preferred

•Prior telecalling experience is advantageous

•Strong communication skills with empathetic and professional approach

•Commitment to maintaining confidentiality

Benefits & Perks:

•Free lunch provided daily

•Performance-based incentives up to ₹8,000 additional (average) , top performers have

consistently achieved ₹20,000 additional

•Full-time, stable employment opportunity

•Work with a mission-driven healthcare startup

•Professional growth opportunities in the healthcare sector

•Insurance after 3 Months completion

Job Types: Full-time, Permanent

Pay: Up to ₹23,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Provident Fund

Ability to commute/relocate:

• Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your current salary ?
• What is your expected salary ?

Experience:

• telecalling: 1 year (Required)
• Customer handling: 1 year (Required)

Work Location: In person