Customer Success Associate

Location:

Experience:

Working Days:

Work Mode:

Key Responsibilities :

• Develop and maintain strong,

  long-term relationships with key clients.

• Act as the main point of contact for

  assigned accounts, handling all client

communications and needs.

• Understand customer requirements and business objectives to

  provide relevant

solutions and services.

• Coordinate with internal departments

  (sales, operations, finance, technical support)

to ensure smooth execution of client requests and deliverables.

• Monitor account performance, resolve issues, and ensure

  timely delivery of

products/services.

• Prepare regular reports on

  client activity, sales performance, and market trends.

• Identify opportunities to grow business within existing accounts and assist in

upselling or cross-selling efforts.

• Assist in the

  development and implementation of strategic account plans.

• Ensure high levels of customer satisfaction and retention.
• Handle

  client escalations professionally and ensure resolution.

Qualifications:

• Bachelor’s degree in

  Business Administration, Marketing, or related field.

• Proven experience in

  client relationship management or account handling (1–3 years preferred).

• Excellent

  communication and interpersonal skills.

• Strong organisational and problem-solving abilities.

• Customer-focused mindset with a proactive approach.

• Ability to work independently and as part of a team.

• Proficient in MS Office (Excel, Word, PowerPoint);

  CRM experience is a plus.

Key Competencies:

• Relationship Management
• Communication and Negotiation
• Strategic Thinking
• Time Management
• Sales and Customer Service
• Problem Solving

Working Conditions:

• Full-time position

Office-based with occasional client visits

• May require travel depending on account location

Interested candidates can send their updated resumes to baishalee.sahu@mcube.com