Key Account Officer

As a Customer Service Executive with 4-5 years of experience at the Noida location, your role will involve the following responsibilities: - The ability to explain complex information clearly and simply - Good sales, retention, and negotiation skills - Plenty of drive, initiative, and motivation - An honest and trustworthy manner - Interact with the customers - Answer the queries of customers and resolve their issues - Enhance customer experience and foster relationships - Improve credibility and create customer loyalty - Attention to detail - The ability to analyze and research information - Providing help and advice to customers using your organization's products or services - Communicating courteously with customers by telephone, email, letter, and face-to-face - Handling customer complaints or any major incidents - Keeping accurate records of discussions or correspondence with customers - Develop feedback or complaints procedures for customers to use - Handling escalations - Maintaining cordial relations with clients - Improving customer service procedures, policies, and standards for your organization or department - Meeting with other managers to discuss possible improvements to customer service - Team Handling is a plus Key competencies required for this role include: - Excellent verbal and written communication - Fluent in English (mandatory) - Fast learner who can adapt to change - Self-motivator - Friendly, can-do attitude - Knowledge of Excel - Prompt and quick turnaround capability - Smart and pleasing personality - Willingness to take on responsibilities at all times Key Skills: - Customer Service - CRM - Client Retention - Client Servicing - Client Account Management - Customer Relationship - Client Handling - Relationship Management - Customer Satisfaction,