Key Account Officer

Location : Sector 62, Noida, UttarPradesh

Experience : 1 - 3 years

Working days : 5 days

Work mode : On - Site

Key Responsibilities :

• Develop and maintain strong, long-term relationships with key clients
• Act as the main point of contact for assigned accounts, handling all client communications and needs
• Understand customer requirements and business objectives to provide relevant solutions and services
• Coordinate with internal departments (sales, operations, finance, technical support) to ensure smooth execution of client requests and deliverables
• Monitor account performance, resolve issues, and ensure timely delivery of products/services
• Prepare regular reports on client activity, sales performance, and market trends
• Identify opportunities to grow business within existing accounts and assist in upselling or cross-selling efforts
• Assist in the development and implementation of strategic account plans
• Ensure high levels of customer satisfaction and retention
• Handle client escalations professionally and ensure resolution

Qualifications :

• Bachelor’s degree in Business Administration, Marketing, or related field.
• Proven experience in client relationship management or account handling (1–3 years preferred)
• Excellent communication and interpersonal skills
• Strong organizational and problem-solving abilities
• Customer-focused mindset with a proactive approach
• Ability to work independently and as part of a team
• Proficient in MS Office (Excel, Word, PowerPoint); CRM experience is a plus

Key Competencies :

• Relationship Management
• Communication and Negotiation
• Strategic Thinking
• Time Management
• Sales and Customer Service
• Problem Solving

Working Conditions :

• Full-time position
• Office-based with occasional client visits
• May require travel depending on account location

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Paid sick time
• Provident Fund

Application Question(s):

• How much years of experience do you have in Customer Success ?

Location:

• Noida, Uttar Pradesh (Required)

Willingness to travel:

• 100% (Required)

Work Location: In person