Customer Success Associate

Customer Success Associate (Insurance Domain Voice Process)

Line of Business (LOB): Insurance

Position: Customer Success Associate

Work Mode: Work From Office (WFO)

Location:

Office No. 1501 & 1508, Nyati Enthral, Sr. No. 12/1A,

MundhwaKharadi Bypass, Kharadi South Main Road,

Kharadi, Pune, Maharashtra – 411014

Key Responsibilities:

Handle inbound and outbound customer calls within the insurance process.

Assist customers with policy details, claims, renewals, and general queries.

Deliver a high level of customer satisfaction through effective communication and problem resolution.

Maintain accurate and detailed documentation of all customer interactions.

Collaborate with internal teams to ensure timely and efficient issue resolution.

Required Skill Set:

Excellent verbal and written communication skills in English and Hindi.

Clear speech with no MTI (Mother Tongue Influence) or RTI (Regional Tone Influence).

Strong command over grammar, pronunciation, and listening comprehension.

Customer-oriented mindset with strong analytical and problem-solving abilities.

Qualifications:

Graduate in any discipline (mandatory).

Experience:

Open to both freshers and experienced candidates.

Preferred: Candidates with prior experience in the Insurance domain and possessing sales acumen.

Languages Required:

English / Hindi / Marathi (E/H/M)

Interview Process:

HR Round

Versant Test – Level 6 Certification required

Written Assessment

Operations Round

Client Round

Compensation:

25,000 – 40,000 CTC per month (based on experience and skill set)

Shift & Working Days:

Shift: Rotational

Female employees: Day shift (up to 8:00 PM)

Male employees: Rotational shifts

Working Days: 6 days a week

How to Apply:

Interested candidates can send their resumes to dinesh.somishetti@lyrostech.com

Whatsapp 8096948011