Job Description

About the Role: As a Customer Activator at VisAI Labs, you will be the critical link between our Sales, Operations, and Customer Success teams, ensuring a seamless transition from order receipt to active usage. You will own the onboarding experience, drive adoption, and monitor usage while collaborating closely with internal teams and clients to deliver exceptional value. This role blends project coordination, operational execution, and customer relationship management, with a strong focus on post-sales activation and retention. Requirements: 0-2 years of experience in a customer-facing, project, or operational role Excellent verbal and written communication skills in English and Hindi Strong organizational and coordination skills Willingness to travel within India Basic knowledge in Microsoft Excel and CRM tools Problem-solving mindset and customer-first attitude Roles and Responsibilities: Receive customer purchase orders, initiate internal processes, coordinate with internal teams for timely shipment, forecast inventory, align with production, track shipments, confirm deliveries, and coordinate with vendors for complete and accurate dispatch. Collect SPOC details from customers, plan and manage on-site installations if required, coordinate with vendors and technicians for setup and validation, and ensure installations are completed on time and ready for onboarding. Conduct onboarding calls and walkthroughs with customer SPOCs and teams, support training sessions, configure systems, validate network readiness, ensure device functionality, and share essential documentation and helpdesk access. Monitor device usage and health to identify adoption challenges, track project milestones, resolve onboarding issues, conduct regular check-ins with teams, and address or escalate concerns as needed. Collaborate with Customer Success to drive system usage, identify upsell and cross-sell opportunities, follow up on renewals and subscriptions, generate usage reports, and coordinate for invoicing and commercial closure. Participate in handoffs with Sales and Customer Success teams, manage handoff milestones, maintain CRM documentation, support small account management, and stay engaged with clients through the activation phase. Maintain accurate project status in tools like JIRA and CRM, document calls, tasks, and updates, prepare quotations, and manage Return Merchandise Authorizations (RMA) where applicable. Show more Show less