Home
Jobs
ACME SERVICES PRIVATE LIMITED logo

Customer services executive

1 - 3 years

3 - 5 Lacs

Mumbai

Posted:3 months ago| Platform: Naukri logo

Apply

Skills Required

Customer services management skills team management ticketing tools customer service presentation skills convincing power customer support quality analysis ticketing computer proficiency advanced excel troubleshooting call monitoring customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

KEY ROLE RESPONSIBILITIES: 1) Respond promptly to customer inquiries via phone, email and Whtsapp Live Chat. 2) Deliver accurate information about the products, services and company policies. 3) Resolve Customer concerns and escalate issues to appropriate departments when necessary. 4) Record customer interactions and feedback in excel as per the format for the tracking and analysis. 5) Assist with troubleshooting common issues and follow up to ensure proper resolution. 6) Identify customer needs and provide proactive solutions to improve their experience. 7) Collaborate with team members to share insights and develop better processes. Requirements, Skills, and Qualification: 1) Prior experience in a customer-facing role preferred on call. 2) Strong verbal and written communication skills. 3) Problem- solving abilities with detail oriented mindset. 4) Ability to multitask and handle high pressure situation calmly. 5) Basic computer proficiency and familiarity with ticketing Systems and advance excel is a plus. 6) Graduation is required and additional education or certification will additional advantage.

More Jobs at ACME SERVICES PRIVATE LIMITED

Business Analyst

Gurgaon

2 - 7 yrs
|

INR 4 - 9 Lacs

Senior Manager Costing

Gurgaon

5 - 10 yrs
|

INR 7 - 12 Lacs

Senior Graphic Designer

Gurgaon

5 - 10 yrs
|

INR 7 - 12 Lacs

Quick Commerce - KAM

Gurgaon

1 - 2 yrs
|

INR 3 - 4 Lacs

Assistant Manager

Gujarat, Maharashtra

3 - 6 yrs
|

INR 3 - 7 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Customer Services Interview Now

My Connections ACME SERVICES PRIVATE LIMITED

Download Chrome Extension (See your connection in the ACME SERVICES PRIVATE LIMITED )

chrome image
Download Now
ACME SERVICES PRIVATE LIMITED
ACME SERVICES PRIVATE LIMITED
www.acmeservices.com

Information Technology

Tech City

150 Employees

841 Jobs

    Key People

  • John Doe

    Chief Executive Officer

  • Jane Smith

    Chief Technology Officer

RecommendedJobs for You

ACME SERVICES PRIVATE LIMITED logo

Customer services executive

ACME SERVICES PRIVATE LIMITED

Mumbai

London Dry Clean logo

Customer Service Executive

London Dry Clean

Mumbai, Maharashtra, India

Customer Service Executive

BDO India LLP

Oragadam, Chennai, Tamil Nadu

Policybazaar.com logo

Customer Service Executive

Policybazaar.com

Gurugram, Haryana, India

Cloudsolutionshub Private Limited logo

Customer Service Executive

Cloudsolutionshub Private Limited

Vashi, Navi Mumbai

Career Comfort logo

Customer Service Executive

Career Comfort

Salt Lake City

Talent Leap Private Limited logo

Customer Service Executive

Talent Leap Private Limited

Thane, Maharashtra, India

Talent Leap Private Limited logo

Customer Service Executive

Talent Leap Private Limited

Mumbai, Maharashtra, India

Customer Service Executive

TECHNOBOTS INFOTECH PRIVATE LIMITED

Noida Sector 62, Noida, Uttar Pradesh

Customer Service Executive

Career Comfort

Salt Lake City, West Bengal