Telecalling & Member Support: Handle inbound and outbound calls to assist members with renewals, payments, profile updates, queries, and follow-ups.
Email and Ticket Handling: Respond promptly and professionally to member queries via email and service tickets.
Data Management: Update and verify member details in the Member Tracking System (MTS); maintain accurate and secure records.
Membership Renewal Coordination: Follow up with members regarding renewals and payments; assist in processing renewal applications.
Support During Peak Periods: Help manage call and email volumes during peak renewal months and event cycles.
Feedback Collection: Assist in collecting and organizing member feedback for service improvement.
MIS & Reporting: Prepare daily/weekly reports on follow-ups, renewals, call volumes, and issue resolutions.
Documentation: Assist in updating standard operating procedures, FAQs, and support material for the membership function.
Coordination with Other Departments: Liaise with Accounts, IT and Education teams to resolve member issues.
Other Administrative Duties: Provide support in printing, dispatching, and filing of member-related documents as needed.

About Company: The Institute of Actuaries of India (IAI) is a statutory body established by an Act of Parliament, viz., the Actuaries Act, 2006, for regulating the profession of Actuaries in India. The nodal ministry for the institute is the Department of Financial Services, Ministry of Finance. The affairs of the IAI are managed by a Council in accordance with the provisions of the Actuaries Act, 2006. The Council consists of 12 elected fellow members and 3 persons nominated by the Central Government. Currently, two government nominees are from the Department of Financial Services and one from the Insurance Regulatory Development Authority.

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