Customer Service - Voice Process | InfoEdge | Noida

Don't miss out on this opportunity! Join us in shaping the future of Job Hai team at Info Edge India Ltd. It's time to be a part of a dynamic team and make a difference in the industry!

Join our team! We are currently hiring for the role of Customer Service Executive for Job Hai vertical | Noida Location. If you are interested, attend your interview in Mega Walk-In drive, we will be happy to meet you :)

About InfoEdge

About BU - Job Hai

Job Hai is new venture by Info Edge. Info Edge is successfully running businesses like Naukri.com, Jeevansathi.com, 99 acres.com etc. Job Hai portal focused on Blue and grey collar hiring. Job Hai is serving jobs for Sales/ Business Development, Marketing, Field Sales, Back Office, Customer Support, Housekeeping, Warehouse etc. Job Hai is in 7 metro cities, Mumbai, Delhi, Noida, Gurgaon, Ghaziabad, Faridabad, Greater Noida.

Role Overview:

As a Recruiter Onboarding Executive, you will be responsible for reviewing recruiter profiles, validating supporting documents, and conducting verification calls to ensure legitimacy and trustworthiness of recruiters onboarding onto our platform. You will play a critical role in maintaining platform integrity and ensuring only authentic recruiters are allowed to post jobs.

Key Responsibilities:

• Review recruiter profiles submitted through the platform for completeness and accuracy
• Verify and validate submitted documents (e.g., business proof, ID proofs, email domain)
• Conduct verification calls to recruiters to cross-check key details such as job role, salary, company background, etc.
• Identify red flags such as fake profiles, suspicious activity, or inconsistent information
• Tag and flag recruiters as per SOPs (e.g., blacklist, greylist, red flag, non-repeat verified)
• Maintain accurate and updated logs of actions taken in CRM or internal tools
• Collaborate with audit, compliance, and tech teams for escalations or special cases
• Follow TAT and quality standards set by the onboarding team

Key Requirements:

• Bachelor's degree in any discipline
• 2 years of experience in customer support, KYC, operations, or verification roles
• Excellent communication skills (Hindi & English) both written and verbal
• Ability to handle high volumes while maintaining accuracy
• Strong attention to detail and process orientation
• Comfortable with CRM tools and Google Workspace (Sheets, Docs, etc.)
• Ability to work independently and in a team

Preferred:

• Experience in recruitment tech, BPO/KPO, or background verification processes
• Familiarity with fraud detection or document verification workflows

Please Note -

• Salary Offered - upto 22k in hand + PF + Medicals + Yearly bonus (10% of CTC)

• Office Location- Express Trade Tower 2, 9th Floor, Sector 132, Opp. JBM Global School , Noida (Nearest Metro Botanical Garden) |

  Free shuttle facility from Botanical Garden metro

• Working Days

  - 6 days ( 5 days in office, 1day WFH)

Ready to launch your career with Info Edge?

Connect with VRINDA GUPTA for more insights

Email - vrinda.gupta@naukri.com

LinkedIn - https://www.linkedin.com/in/vriiindaa/