Customer Service - Sr. Representative

2 - 4 years

3 - 7 Lacs

Posted:6 hours ago| Platform: Naukri logo

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Work from Office

Job Type

Full Time

Job Description

  • Responsibilities What you re going to do: Customer Support Respond to customer inquiries via phone, email or in person
  • Troubleshoot service issues and offer timely solutions
  • Issue Resolution Handle complaints with empathy and professionalism
  • Escalate complex issues to appropriate departments when necessary
  • Order and Account Management Assist with placing orders, processing returns or refunds and updating account information
  • Monitor order status and delivery concerns
  • Product Knowledge Maintain up-to-date knowledge of the company s products, services, and policies
  • Provide accurate information to help customers make informed decisions
  • Feedback and Reporting Gather and document customer feedback

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