Customer Service Specialist I

Work Schedule

Environmental Conditions

Job Description

What Makes This Opportunity Unique?

At Thermo Fisher Scientific, you will be part of a team that is committed to making the world healthier, cleaner, and safer. As a Customer Service Specialist I, you will have the chance to work in a dynamic environment that values innovation and excellence. Our Bangalore Customer Support Center is a pivotal part of our global operations, successfully implementing world-class solutions to meet our customer's needs. This role offers the chance to collaborate with diverse teams and contribute to global projects.

Responsibilities

• Act as a senior point of contact for customers and channel partners, managing inquiries via phone, email, and other communication methods.
• Coordinate complex order fulfillment processes, ensuring proactive communication of any changes or delays to customers.
• Address inquiries related to quotations, orders, product availability, pricing, delivery, billing, and returns.
• Collaborate with internal teams such as Sales, Supply Chain, and Finance to meet customer expectations.
• Drive the Order to Cash process, including order creation, purchase order processing, and shipping document preparation.
• Ensure compliance with SLAs and critical metrics, contributing to department success.
• Lead process improvement initiatives, adhering to corporate guidelines.
• Manage interactions across borders, collaborating with global collaborators in various time zones and cultures.
• Perform other tasks and projects as needed.

Requirements

• Should have completed Graduation
• Should have 7 to 9 Years of expereince in Order Management, Customer Support and PO, Inovice reconcilation related activities
• Strong finance knowledge is mandatory.
• Proven ability to manage complex customer interactions.
• Excellent problem-solving abilities and multitasking skills.
• Strong understanding of customer needs and high-quality service orientation.
• Proficiency in system navigation and using online resources.
• Outstanding communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment.

We are seeking ambitious individuals who are eager to contribute to our mission and deliver flawless service to our customers. If you are driven, collaborative, and ready to face challenges, we want to hear from you!