Customer Service Specialist

This is an onsite night role- Rotational Shifts: Between 5:30 PM to 6:30 AM, giving you flexibility and variety.

Position Overview

The Customer Service Specialist will play a critical role in ensuring the smooth operation and support of our technical tools and systems while maintaining strong relationships with our clients. This role requires someone who can bridge the gap between technical knowledge and business operations, providing both technical support and strategic insights for process improvements.

Key Responsibilities

• Provide exceptional customer service by resolving inquiries and issues related to technical tools, platforms, and services.
• Serve as a subject matter expert for clients on operational processes, technical systems, and engineering-related queries.
• Troubleshoot technical problems and provide proactive solutions to ensure smooth client experiences.
• Assist in the onboarding and training of clients in using technical tools and platforms.
• Collaborate with internal teams, including engineering, operations, and customer support, to resolve technical issues.
• Analyze client data to identify trends and opportunities for process improvements.
• Help develop and implement business operations processes and workflows that enhance efficiency and client satisfaction.
• Manage client relationships, ensuring clear communication, timely issue resolution, and continuous improvement.

Key Requirements

• Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related technical field.

• Exceptional verbal and written communication skills (Mandatory)

• 2+ years of experience in client services, technical support, or business operations.
• Strong knowledge of technical systems and tools (e.g., CRM platforms, databases, software solutions).
• Proven ability to troubleshoot and resolve technical issues with attention to detail and client satisfaction.
• Experience working with cross-functional teams and managing client relationships.
• Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders.
• Knowledge of business operations and a strategic mindset for process improvement.
• Strong analytical and problem-solving skills.