Customer Service Specialist

Role & responsibilities

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner
  
• Provide accurate information about products, services, and company policies
  
• Resolve customer issues efficiently and empathetically, escalating complex problems when necessary
  
• Process orders, forms, applications, and requests
  
• Maintain detailed and accurate records of customer interactions
  
• Follow up with customers to ensure resolution and satisfaction
  
• Collaborate with other departments to ensure customer needs are met
  
• Stay up to date with product knowledge and system changes
  
• Meet performance targets such as response time, resolution rate, and customer satisfaction

Preferred candidate profile

• High school diploma or equivalent; associate or bachelors degree is a plus
  
• Proven experience in a customer service role preferred
  
• Strong communication and interpersonal skills
  
• Ability to handle stressful situations calmly and professionally
  
• Proficient in Microsoft Office and CRM software
  
• Excellent problem-solving skills and attention to detail
  
• Ability to work flexible hours, including evenings or weekends, if required