Customer Service Specialist

About the Company

Tech Mahindra is an Indian multinational information technology services and consulting company. It was formed in 1986 as a joint venture between Mahindra & Mahindra and BT Group. Part of the Mahindra Group, the company is headquartered in Pune and has its registered office in Mumbai.

About the Role

This is a customer support role wherein the associate will be responsible to resolve the queries of the customer related to the products.

Roles & Responsibilities

• Any Grad/UG+1 Year & Above International voice experience is mandatory on papers.
• Excellent communication skills is a must.
• 5 days working.
• Two way cab facility.
• Work from Office.
• Job Location: Hyderabad, Hi-tech City.

Educational Qualifications

• Any Grad/UG with 1 Year & Above International voice experience(B2C)

Required Skills

• Excellent communication skills.

Preferred Skills

• Reviewing account information and answers.

• In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes)

• Experience resolving customer issues in billing,

• Demonstrated communication skills.

• The clarity in thought process (Able to articulate his/ her thought)

• Ability to handle tough situations with customers.

• Strong ability to multitask and take fast decisions independently.

• Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).

• Customer Centric & Logical Thinking & Need to be Enough Spontaneous

Ensure Timely & Professional Responses to all Queries.

Pay range and compensation package

5 days a week

Two way cab facility

Work from Office

Salary : Best as per company norms

Equal Opportunity Statement

Interested candidates may reach out to the below contact person to get your interview aligned.

• HR Rajeshwari: 9963915099

• HR Mahamuda: 8374503786