Customer Service Specialist

Skill required: Retirement Solutions - Customer Service

Designation: Customer Service Specialist

Qualifications:Any Graduation

Years of Experience:7 to 11 years
About AccentureCombining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com

What would you do 8+ years of experience in US Retirement Services domain Defined Contributions5+ years of experience in managing processes across Money In or Money Out or Institutional contributions with people span of 20 30 resourcesExperience with remote transition, hands on with process reporting:SLA, TAT, Quality, AHT, NIGO, RCAExcellent people leadership skills, ability to manage team in critical situations and drive holistic engagementAbility to identify and implement improvement opportunities across process, reporting and controlsASPPA Certification (Preferred)Manage and lead a team of operations professionals, including assigning work, monitoring progress, providing feedback, and coaching, and evaluating performanceQuality Review of high dollar Money In- Retirement Services TransactionsResponsible for supervising and training, ensuring that they are following company policies and procedures.Manage customer relations and resolving customer queries.Ensures that the business is following all relevant regulations and laws.Prepare reports and presentations on operational performance and provide recommendations for improvementCollaborate with other departments to ensure the effective integration of operations with other business functionsBachelor s degreeExperience in Retirement Services, with a proven track record of successfully managing and leading teamsStrong leadership skills, with the ability to motivate and inspire team membersExcellent communication skills, both written and verbal, with the ability to effectively present complex information to a range of audiencesStrong analytical and problem-solving skills, with the ability to identify and resolve operational issuesKnowledge of operational best practices, including quality control, performance management, and process improvement

What are we looking for NANA
Roles and Responsibilities: Proficient in MS Office applications Word, Excel & PowerPointStrong organizational skills, with the ability to manage multiple projects and priorities simultaneouslyAbility to work independently and as part of a team, with a strong commitment to collaboration and teamwork
Qualification
Any Graduation