Customer Service Specialist

Urgent Hiring || CSR || HRO Process

NIIT Limited is hiring for its MNC client

HRO Services India Pvt Ltd. is looking for a Customer Care Specialist for Human Resource Outsourcing (HRO) Process.

We are looking for smart professionals with a great attitude to make every single client interaction delightful

Your Impact as a Customer Service Specialist- HRO

Customer Service through calls.

Ensure timely and accurate service delivery at defined productivity levels

Build client & domain knowledge to be able to deliver a resolution on the first conversation

Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction,

Service Level, Handle Time & Customer Effort

Maintain Internal & Client level delivery quality on calls.

Adhere to Customer Service Attendance & Accountability policies

Execute issue /query resolution and ensure proper documentation &follow-up

Identify, share and support operational improvements

Required Experience

Excellent communication skills

Should be flexible to work in rotational shifts

Proficient in computer usage and Basic knowledge on MSOffice

Designation: Customer Service Specialist

Education:

Graduates in B.Com, B.A,BCA, BBA,BHM, BSc & BSc IT (Except Stats, Maths Hons & EcoHons)

We Offer You:

Defined career roadmap which offers growth opportunities

Performance based incentive program**

Investment in talent development and skills enhancement

Work life balance with 5 day workweek

Collaborative environment with best in class professionals

Focus on colleague engagement and fun@work

* Insurance benefits

Salary: 3.08LPA- 3.25 LPA

LOCATION Gurgaon

Interested candidates, please apply directly or share your resumes on :

Abhishek.9.chaudhary@niitmts.com or whatsapp ( 9953804097 )