Customer Service Representative

Plantables is dedicated to combining sustainability with design aesthetics, art, utility, and functionality. Specializing in plantable seed paper, we create eco-friendly packaging, gifting, and stationery for a global audience. With over a million plantable products sold in more than 36 countries and 18 languages, we have served over 10,000 customers and 300 brands. Our products, made from sustainable materials, are handcrafted in India and promote conscious consumerism while making a significant environmental impact. This full-time on-site role for a Customer Service Representative based in Agra involves handling customer inquiries, providing exceptional customer support, ensuring customer satisfaction, and enhancing the overall customer experience. Responsibilities include responding to customer queries, troubleshooting issues, maintaining customer records, and collaborating with other departments to improve service delivery. The ideal candidate should possess skills in Customer Service, Customer Support, and Customer Satisfaction, along with expertise in Customer Experience and overall Customer Service. Excellent verbal and written communication skills are essential, as well as strong problem-solving and multitasking abilities. Experience with CRM software and customer service platforms is required, along with the ability to work effectively in a team-oriented environment. A high school diploma or equivalent is necessary, and a bachelor's degree is considered a plus.,