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Customer Service Representative

Customer Service Representative

Wipro

3 - 8 years

1 - 4 Lacs

Gurugram

Posted:5 hours ago| Platform:

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Skills Required

health insurance customer service helpdesk service delivery query resolution non voice process international bpo customer relationship bhm customer care teaching customer support voice process decision making international call center crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Wipro HR Services India Pvt Ltd. is looking for a Customer Service Representative for our Human Resource Outsourcing Business into a B2B campaign

Principal Responsibilities

Customer Service through calls, Chats & emails

Ensure timely and accurate service delivery at defined productivity levels

Build client & domain knowledge to be able to deliver a resolution on the first conversation

Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort

To strive to create a healthy and fun filled Environment in the team

Display interpersonal skills in handling the day-to-day operations on the floor

Adhere to Customer Service Attendance & Accountability policies

Execute issue /query resolution and ensure proper documentation & follow-up

Maintain Internal & Client level delivery quality on calls, chats & email conversations

Identify, share and support operational improvements

Critical Skills Required

Very Good written & spoken communication skills

Should be flexible to work in rotational shifts in 24*5 work environment

Proficient in computer usage and Basic knowledge on MS Office

Pro-active & Positive Attitude

Ability to Work efficiently and effectively in a team

Excellent Customer facing Skills and Ability to build Rapport

Should have the ability to escalate issues with a view to bringing about a win-win resolution

Education Eligibility

Graduates in B.com, BBA, BA, BCA, BHM, B.Sc. and 3-year degree courses except Stats, Maths and Eco Hons, Freshers and candidates with relevant BPO experience eligible (Maximum 2.5 years of relevant experience can be considered.)

Full-time MBA, BE, B Tech graduates with minimum 6 months of relevant experience can apply.

Locations and Shifts

Gurugram

US Shifts Evening/Night Shifts for 5 Days a week with 2 fixed offs

Perks and Benefits

Both sides Transport facility provided by the organization without any cost (current address must fall in a hiring zone)

Health Insurance at nominal rates facilitated by the organization

Regular Rewards and Recognition programmes

Career mapping and growth

Regular Learning & Development initiatives

Further Education assistance programmes

Mandatory
Skills:

HWS (Empl Helpdesk)).

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Customer Service Representative