Customer Service Representative

Job Description

Key Responsibilities:  Explain DDC’s products and services in a professional manner via email, text message, or chat.  Engage with customers while communicating warmth, empathy, and patience throughout interaction.  Ensure that appropriate actions are taken to resolve customer problems and concerns.  Escalate customer needs that require additional knowledge or ability to leadership.  Timely communication with US teams via email, chat, and/or ticketing systems.  Follow DDC procedures and guidelines to ensure that DDC’s services are offered in a manner consistent with our mission and vision statements.  Other duties as assigned or become evident. Knowledge, Skills, and Abilities:  Two (2) years’ experience in customer service, preferably in contact center environment.  Able to speak, write, and read English fluently, ensuring clear communication and proper grammar in all customer interactions.  Effective communication via phone, email, chat, and ticketing systems including proper tone for customer interactions.  Attention to detail in documenting interactions and keeping track of follow-ups.  Basic technical troubleshooting skills when supporting technical aspects of customer needs.  Flexibility in handling shifts that cover US business hours.