Customer Service Representative

Job Description

Locations : Mumbai : Freshpik, Spectra, 1st, Central Ave, Hiranandani Gardens, Powai, Mumbai, Maharashtra 400076 Bangalore : Forum South Begaluru : Konanakunte Cross Metro Station, Anjanadri Layout, Konanakunte, Bengaluru, Karnataka 560062 Orion Mall : Dr Rajkumar Rd, Rajajinagar, Bengaluru, Karnataka 560055 Gurgaon : to be confirmed! About Role: Brand Representative - Retail Roles & Responsibilities: Drive Sales and Achieve Targets: Proactively engage with customers to understand their needs, present suitable products, and effectively close sales to meet and exceed individual and team targets. Exceptional Customer Service: Provide outstanding service by greeting customers warmly, offering product knowledge and recommendations, handling inquiries efficiently, and ensuring a positive shopping experience. Efficient Inventory Management: Assist in maintaining optimal stock levels by monitoring inventory, participating in stock counts, and promptly communicating low stock situations to prevent shortages. Minimize Loss and Waste: Diligently monitor product shelf life, rotate stock effectively, and implement loss prevention measures to ensure zero shortages and avoid product expiry. Identify Bulk and Corporate Order Opportunities: Proactively identify potential leads for bulk purchases and corporate orders, escalating these opportunities to the appropriate team or manager. Execute Visual Merchandising Standards: Implement and maintain appealing visual displays according to brand guidelines to attract customers and enhance the overall store aesthetics. Accurate Cash Handling and Transactions: Process customer transactions accurately and efficiently, handle cash and other payment methods responsibly, and reconcile daily sales with precision. Support Store Operations: Assist in various operational tasks, including receiving and stocking merchandise, maintaining store cleanliness and organization, and adhering to store policies and procedures. Product Knowledge Expertise: Develop and maintain comprehensive knowledge of product features, benefits, and pricing to effectively address customer inquiries and provide informed recommendations. Contribute to a Positive Team Environment: Collaborate effectively with team members, communicate openly, and contribute to a positive and supportive work environment to achieve shared goals. Inventory Order Placement: Track SKU level inventory on a daily basis and place the order for replenishments 15 days in advance to avoid Out of stocks situation Coordination with Mall: Develop a good connection with mall management and seek inputs for marketing promotions to drive business & visibility.