Customer Service Representative

Job Description

The ideal candidate loves talking to people and proactively solving issues. Company Description Ikka Dukka is an Irish and Indian company focused on designing and developing luxury handmade products. The company also specializes in creating unique, custom-made gifts for corporates, weddings, and events. Ikka Dukka collaborates with highly skilled artisans to revive traditional craft techniques through contemporary and global design. The company is known for its unique brand products and expertise in the gifting market. Role Description This is a full-time, on-site role for a Customer Service Representative located in Delhi, India. The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, providing product information, and ensuring customer satisfaction. Daily tasks will include managing customer support communications, communicating with brands, addressing customer concerns, and enhancing the overall customer experience. Qualifications At least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work