Customer Service Representative

Job Description

Join our MNC client for an exciting Customer Support role! If you or someone you know is passionate about helping others and wants to grow in a fast-paced environment this could be it! Role Highlights Provide high-quality Tier 2 customer support via calls, emails & chats Ensure 100% issue resolution & customer satisfaction Follow escalation protocols & maintain service SLAs Guide customers through self-service portals & handle queries with empathy Keep knowledgebase & documentation up to date Youll Need: Excellent verbal & written communication Good tech skills (Ticketing tools like ServiceNow, MS Office, etc.) Willingness to work in US time zones Team spirit, punctuality & a customer-first mindset Experience: Freshers welcome! 6 months–6 years of BPO/customer support experience preferred Locations: Mumbai | Bangalore | Pune Education: Any Graduate | Undergrad with experience Work Week: Rotational (Mon–Fri / Tue–Sat / Wed–Sun) Salary Range: • Freshers: 25K • 0–6 months: Up to 28K • 7 months–3 yrs: Up to 40K Interested? Drop your resume via mail to: nishant_t@trigent.com Let’s build something amazing together!