Customer Service Representative

Company: Vortex Solar Energy Pvt Ltd
Position: Customer Service Executive
Location: [Your Location]
Department: Customer Support / Operations
Reports To: Customer Service Manager / Operations Head

Role Overview

As a Customer Service Executive at Vortex Solar Energy Pvt Ltd, you will be the first point of contact for our customers. Your role is to handle inquiries, resolve complaints, and provide assistance regarding solar plant installation, subsidy applications, billing, and after-sales services. You will ensure customer satisfaction by delivering professional support and maintaining long-term client relationships.

Key Responsibilities

• Attend inbound/outbound customer calls, emails, and WhatsApp queries.
• Provide information related to solar plant installation, MNRE subsidy scheme, net-metering, and service support.
• Register and track customer complaints/service requests in the CRM system.
• Coordinate with the technical, installation, and sales teams for timely resolution.
• Guide customers on documentation, approvals, and subsidy claim process.
• Follow up with customers to ensure queries/complaints are resolved satisfactorily.
• Maintain accurate records of customer interactions and feedback.
• Escalate complex issues to the concerned department/manager.
• Support in AMC (Annual Maintenance Contract) and after-sales service processes.
• Contribute to improving customer experience and retention.

Required Skills & Competencies

• Strong communication skills in Hindi & English (regional language is a plus).
• Good understanding of customer service practices and complaint handling.
• Knowledge of solar energy systems, net-metering, and MNRE subsidy process preferred.
• Ability to multitask, stay calm under pressure, and resolve issues efficiently.
• Proficiency in MS Office, CRM, and email handling.
• Positive attitude, patience, and professionalism while interacting with customers.

Qualifications & Experience

• Minimum: Graduate / Diploma (preferably in Electrical, Mechanical, or related field).
• 0–2 years of customer service experience (Freshers with good communication skills may apply).
• Prior experience in solar/renewable energy industry will be an added advantage.

Salary & Benefits

• Salary: ₹8000 to 12000 per month] + Incentives (based on performance)

Job Types: Full-time, Permanent

Pay: ₹8,724.22 - ₹10,000.00 per month

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person

Speak with the employer
+91 9682220106