Customer Service Representative

Company Description

EleFant is India's first mobile app-based toy library committed to the growth and development of children through toys and books in an affordable and sustainable manner. We offer subscriptions that provide a variety of toys and books catering to the developmental needs of children. EleFant aims to surprise and engage children while promoting sustainable living and education.

Role Description

We are seeking a full-time Customer Service Representative to join our team on-site in Mumbai. The Customer Service Representative will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience. Daily tasks will include responding to customer questions via phone, email, and chat, resolving issues, and maintaining accurate records of customer interactions.

Qualifications

• Skills in Customer Service, Customer Experience, and Customer Satisfaction
• Experience in Customer Support and working with Customer Service Representatives
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong problem-solving abilities and attention to detail
• Familiarity with using CRM software and other customer service tools is a plus
• Bachelor's degree in a relevant field is preferred