Customer Service Representative

Job Title: Customer Success Representative

Gritty Tech Location- Madhapur, Hyderabad

Job Overview

We are hiring an experienced and customer-oriented professional to join our Post-Sales Team as a Customer Support Executive. This role requires a minimum of 1 year of experience in a client-facing or customer support role. You’ll be responsible for resolving post-sale queries, maintaining strong client relationships, and driving customer satisfaction.

Key Responsibilities

1. Customer Support

Provide timely, proactive support to customers post-purchase through phone, email, and chat.

Address and resolve customer issues to ensure satisfaction.

2. Account Management

Build and maintain strong relationships with customers to drive retention.

Act as the go-to contact for escalated queries and ensure personalized service.

3. Complaint Resolution

Identify customer concerns and work with internal teams to provide effective solutions.

Document customer interactions accurately in CRM systems.

4. Upselling & Cross-Selling

Recognize opportunities to enhance customer value through upselling and cross-selling.

5. Collaboration

Coordinate with sales, product, and technical teams for smooth post-sales support.

Provide valuable customer feedback for service and product improvement.

6. Reporting

Prepare and submit daily and weekly reports on support metrics and customer feedback.

Meet targets related to response time, resolution time, and customer satisfaction.

Qualifications & Requirements

1. Education

Bachelor’s degree in any field (preferred).

2. Experience

Minimum 1 year of experience in a customer support or client-facing role.

Prior experience with escalations and CRM systems is essential.

3. Skills & Competencies

Excellent English communication skills (spoken & written); additional languages are an asset.

Strong interpersonal skills with a solution-oriented mindset.

Proficiency in CRM tools and Microsoft Office Suite.

Ability to multitask in a fast-paced environment.

4. Work Ethic

Ability to work both independently and collaboratively.

Willingness to work on weekends during the probation period.

Compensation & Benefits

During Probation (5 Months)

Stipend: ₹15,000/month

Schedule: Monday to Saturday (6 days/week)

Why Join Us?

Work in a customer-first organization that values professional growth.

Exposure to cutting-edge tools and support strategies.

Friendly, collaborative work culture with real career advancement opportunities.

o Ability to multitask and work effectively in a fast- paced environment.

o Empathy and a customer-first mindset.

4. Work Ethic:

o Ability to work independently and collaboratively within a team.

o Willingness to work on weekends during the probation period.

Job Type: Full-time

Pay: ₹12,000.00 - ₹22,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Health insurance
• Internet reimbursement
• Leave encashment
• Life insurance
• Paid sick time

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person