Job
Description
About The Role At TalentPop , we’re not your average CX agency—we’re one of the fastest-growing forces in the eCommerce space, proudly supporting over 600 leading brands like CorePower Yoga, Beyond Meat, and Jaxxon. We help our clients deliver world-class customer experiences by connecting them with top-tier customer service talent from across the globe. With 600%+ growth in just the last year, we’re continuing to expand—and we’re looking for driven, customer-obsessed individuals to join our team. As a Customer Service Agent at TalentPop, you’ll play a critical role in delivering solutions that make a lasting impact. If you're committed to helping others, love problem-solving, and want to grow your career in a supportive, remote-first environment, this is your chance to join a team that's changing the game in eCommerce customer service. What You'll Do Represent and embody your client’s brand voice through email, live chat, and/or phone support Respond to customer inquiries with empathy and solution-oriented thinking Work independently and manage time effectively in a remote setup Communicate proactively with clients, teammates, and managers via Slack and email Identify opportunities for CX improvements and share actionable feedback with clients Attend check-ins and team syncs to stay aligned and supported What Makes You a Great Fit You’re a team player who’s proactive, coachable, and ready to grow You bring a genuine passion for helping others and solving problems You’re highly dependable and thrive in fast-paced, remote environments You show up each day with curiosity, accountability, and ownership You’re open to feedback and dedicated to continuous improvement You go the extra mile to create exceptional experiences—for both clients and their customers What You Bring Required: Minimum 1 year of customer service experience Required: A reliable laptop or desktop (minimum i5 processor or equivalent, 8GB RAM) Required: Internet speed of at least 20 Mbps (LAN connection) and a backup internet source Excellent written and verbal communication skills Strong problem-solving and critical thinking abilities Familiarity with Shopify, Amazon, or BigCommerce is a plus Experience with platforms like Gorgias, Zendesk, Freshdesk, or Intercom is a bonus Comfortable using Zoom, Slack, and Google Workspace for daily communication Prior experience with phone, email, chat, or SMS support is highly valued Why TalentPop Annual performance-based salary increases Project-based bonuses Paid time off Health and dental coverage, or a health stipend depending on your location Fully remote work setup Opportunities for long-term growth within a rapidly scaling agency Ready to join one of the top customer experience teams in eCommerce? Apply now and let’s build something great together at TalentPop. Show more Show less
