Customer Service Representative

The role of Customer Service Representative is a full-time, on-site position located in South Dum-Dum. As a Customer Service Representative, you will be responsible for managing customer interactions, resolving customer issues, ensuring customer satisfaction, and maintaining a high level of customer service. Your duties will include handling customer inquiries, providing information about products and services, and maintaining customer records. To excel in this role, you must possess strong Customer Service, Customer Support, and Customer Satisfaction skills. Experience in managing Customer Experience and Customer Service Representatives is also highly valued. Excellent communication and interpersonal skills are essential, along with the ability to handle high-volume customer interactions. Additionally, you should have strong problem-solving and conflict resolution abilities and be able to work effectively in a team. While prior experience in customer service roles is preferred, it is not mandatory. A high school diploma or equivalent is required, and a Bachelor's degree is considered a plus for this position.,