Customer Service Representative

3 years

0 Lacs

Posted:1 day ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

💌 Role Overview

Customer Service Rep

You’ll handle everything from order tracking and product queries to soothing rants, glowing reviews, and the occasional “my Squishy Blush melted in Goa” emergency 💅

🧁 What You’ll Do
  • Delight our customers

    — respond quickly, empathetically, and on-brand across all support channels (email, WhatsApp, DMs, marketplaces).
  • Resolve issues end-to-end

    — coordinate with logistics, ops, and product teams to ensure quick resolutions.
  • Track and report

    — log customer concerns, common feedback, and product issues in our CRM (we use Shopify + WhatsApp API + Google Sheets).
  • Turn complaints into fans

    — maintain Gush’s playful, positive tone even when handling escalations.
  • Collect love notes & insights

    — spot recurring feedback or viral product moments for marketing/content teams.
  • Support campaigns

    — assist with sale periods, influencer drops, and launch-day surges.
🧠 You’ll Thrive Here If You
  • Have 1–3 years of experience in customer service (D2C/e-commerce preferred).
  • Are fluent in English + Hinglish (bonus if you can text like a cool, kind older sister).
  • Can type fast, multitask faster, and never lose your chill.
  • Understand how to use Shopify, WhatsApp Business API, Nykaa/Amazon dashboards (training provided).
  • Have empathy, humor, and a people-first attitude.
  • Are obsessed with good vibes, problem-solving, and beauty products.
🌟 Bonus Points
  • Experience in beauty, skincare, or lifestyle brands.
  • Familiarity with Notion, CRM tools, or AI-based support systems.
  • You’ve ever convinced a friend to try a new blush shade or solid perfume 😉
💅 What You’ll Get
  • Work with a fast-growing Gen-Z brand redefining Indian beauty.
  • Employee discounts (aka your Gush stash grows fast).
  • Flexible hybrid work.
  • A team that celebrates every small win — with cupcakes, not KPIs.

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