Customer Service Representative

Customer Service Representative English Voice

Customer Service Representative - Voice

What Youll Be Doing

Do you have a passion for helping others and providing them peace of mind (giving someone a piece of mind rhymes with this and carries a different connotation )In this role, you'll work to resolve customer issues via phone and multiple platforms such as text, email, social media, direct messaging, and other nonverbal written communication channels. Whether its providing quick answers, offering compassionate product consultations, or resolving issues with a smile, youll be the difference between an average customer experience and an exceptional one.

During a Typical Day, Youll

• Answer incoming calls from healthcare plan members.
• Understand the coverage and healthcare requirements by interacting with members on phone
• Resolve member issues through verbal and written communication.

What You Bring to the Role

• 1 year of customer service experience.
• Ability to read, write, and converse proficiently with in US English.
• Computer literacy.

What You Can Expect

• Support for your career and professional development.
• An inclusive, community-minded organization that encourages giving back.
• A global team of curious, lifelong learners guided by our company values.
• A comprehensive benefits package that may include transportation for night shifts, PTO, tuition reimbursement, and health and wellness incentives.

A Bit More About Your Role

Were committed to ensuring you have the skills and support needed for success throughout your career. From your first day in training, through individualized engagement coaching, and access thousands of that support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that cant be taught, your caring and supportive nature that will shine through as you help customers. Our community is here for you as one dynamic, global family.

You'll report to the Team Lead and contribute to the success of both customer experiences and the overall team.

Primary Location: India-Punjab-Mohali

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