Customer Service Representative

We are hiring a dedicated Customer Service Representative to be the frontline ambassador of our brand. You will resolve customer inquiries, provide exceptional support, and ensure every interaction leaves a positive impression. If you are empathetic, patient, and thrive on helping people, this role offers a rewarding environment to grow your career while making a real difference in customer satisfaction.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, live chat,
• Process orders/returns, and escalate complex cases to senior support when needed.
• Maintain accurate customer records and Achieve high customer satisfaction scores (CSAT) and meet response time KPIs.
• Educate customers on product features, policies, and self-service options.
• Identify upsell/cross-sell opportunities and collaborate with the sales team.
• Contribute to knowledge base articles and process improvements.

Required Qualifications:

• High school diploma or equivalent (Bachelor’s degree in Communications, Business, or related field is a plus).
• 1 years of customer service experience (call center, retail, or hospitality experience counts).
• Excellent verbal and written communication skills with a clear, friendly tone.
• Strong problem-solving skills and ability to remain calm under pressure.
• Proficiency in CRM and basic computer applications (Google Workspace/MS Office).
• Ability to type 40+ WPM and multitask across systems.

Preferred Skills:

Multilingual abilities (especially in English and Hindi)

Experience with omnichannel support (phone, chat, email, social).

Familiarity with your industry’s products/services.

Job Type: Full-time

Pay: ₹20,000.00 - ₹28,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Education:

• Bachelor's (Preferred)

Language:

• Hindi (Preferred)
• English (Required)

Work Location: In person