Customer Service Representative

Job Description

Company Description Rio Moving is a leading US-based logistics company specializing in efficient and reliable moving and transportation services. We offer customized solutions for residential moves & commercial relocations. Role Description Customer Interaction: Handle phone calls, emails, and text messages, responding to inquiries about moving services, pricing, scheduling, and negotiations. Booking Management: Process new bookings, manage appointment schedules, and ensure accurate record-keeping of customer information and move details. Complaint Resolution: Address customer concerns and complaints in a professional and timely manner, escalating issues when necessary. Information Provision: Provide clear and accurate information about moving services, procedures, and potential issues that may arise during the move. Communication: Keep customers informed about their move's progress, including scheduling changes, arrival times, and any unexpected delays. Record Keeping: Maintain detailed records of customer interactions, inquiries, and resolutions, ensuring accurate documentation for future reference. Customer Satisfaction: Strive to exceed customer expectations by providing exceptional service and building strong relationships. Process Improvement: Identify areas for process improvement based on customer feedback and suggest solutions to enhance the overall customer experience. Required Skillset: Understanding of the American Accent Confidence to speak in English Good with basic Maths Good with basic computer skills like word, excel, powerpoint etc. Show more Show less