Customer Service Representative

Hi Jobseekers, We are looking for Customer Service Representative for Pune location Immediate joiner and 1 Month notice candidate only apply Candidate from Chemical industry or any Manufacturing industry and those who have Global Logistic experience only apply Can share resume on p.smita@randstad.in Must have 1 ) Knowledge of SAP ECC or S4 Hana. 2) Understanding on over Supply Chain. 3) Knowledge of Import / Export. 4) Power BI experience. 5) Microsoft Excel. 6) Complaint handling experience. Order Fulfillment: Order Processing: Efficiently manage both domestic and international orders using order management system and ensuring accurate processing and timely communication of order status. Order Tracking: Monitor the status of orders and communicate progress to customers and internal stakeholders to ensure transparency and satisfaction. Invoicing and Shipping: Compliance: Ensure compliance with regulatory requirements for internal and external controls. Documentation: Issue necessary documents for the physical transportation of goods, ensuring all shipments are properly documented and compliant with regulations. Customer Inquiries and Complaints: Inquiry Response: Respond to customer inquiries promptly, coordinating responses following established policies and processes to provide accurate and helpful information. Complaint Resolution: Ensure customer complaint acknowledgements and credit memos are generated are addressed promptly and effectively. Work to resolve issues to maintain customer satisfaction and loyalty. Customer Happiness and Communication: Customer Satisfaction: Strive to keep customers happy by providing exceptional service and support. Communication: Keep customers informed about their orders and any issues that may arise, ensuring open and transparent communication.