Customer Service Representative

Job Description

We are looking for a proactive and customer-oriented Sales Representative to handle sales via WhatsApp andphone calls. The role involves understanding customer requirements, sending relevant product images, providingprice details, and converting inquiries into sales. Key Responsibilities: ● Call potential and existing customers to understand their requirements. ● Send product images via WhatsApp based on customer needs, price range, and preferences. ● Explain fabric details, pricing, and offer guidance on trending collections. ● Maintain follow-ups with interested customers to ensure sales closure. ● Build strong relationships with clients for repeat business. ● Update and maintain customer databases for reference and follow-up. ● Coordinate with the inventory team to ensure product availability. ● Provide after-sales support and handle queries related to orders.Requirements: ● Experience in sales (especially in WhatsApp-based selling or calling). ● Good communication skills in Hindi & English (Hinglish preferred). ● Ability to handle multiple WhatsApp conversations and calls efficiently. ● Strong negotiation and customer service skills. ● Basic knowledge of textiles and women’s ethnic wear is a plus. ● Familiarity with WhatsApp Business and CRM tools is an advantage. Pranav Creations is a leading B2B distributor of premium women’s ethnic wear, supplying top brands like Odhni, Inaya, Libas, andmore across PAN India. Known for our curated collections, we ensure high-demand designs that drive sales for retailers andwholesalers. With a strong presence in Chandni Chowk, we specialize in quality, trendy, and competitively priced apparel, making us atrusted partner in the ethnic fashion industry Contact - 9625 939 810 (Mansi) Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Food provided Leave encashment Provident Fund Schedule: Day shift Supplemental Pay: Overtime pay Performance bonus Yearly bonus Ability to commute/relocate: Noida Sector 34, Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): Do you have experience of selling women ethnic wear? What is your current / last salary? Work Location: In person Speak with the employer +91 9625939810