Customer Service Representative

Company Description

Magnum Group, established in 1993 and headquartered in Bhopal (MP), is an ISO 9001:2008 and ISO 27001:2013 certified company with over 2000 staff. We specialize in BPO-BPM services, Contact Centers (Voice/Non-Voice, Email, Chat, Inbound/Outbound), HRO, IT solutions, Utility & Security Management, and Operations & Maintenance. With 1200+ operational call center seats, we have a strong presence across sectors like Telecom, E-Governance, Infrastructure, and E-Commerce, serving both government and private clients. Our security division provides manpower, administration, and safety solutions with over 1500 trained personnel across MP.

Role Description

This is a full-time on-site role for a Customer Service Representative located in Bhopal. The Customer Service Representative will handle customer inquiries via phone, email, and chat, providing support and resolving issues to ensure customer satisfaction and a positive customer experience. Daily tasks will include managing inbound and outbound calls, responding to customer queries promptly and professionally, maintaining accurate records of customer interactions, and collaborating with team members to improve service quality.

Qualifications

• Customer Service Representatives, Customer Service, and Customer Support skills
• Experience in ensuring Customer Satisfaction and enhancing Customer Experience
• Excellent communication and interpersonal skills
• Ability to handle high volume of calls and multitask effectively
• Proficient in using customer service software and tools
• Prior experience in a call center environment is a plus
• Bachelor's degree or equivalent work experience preferred