Job description The Insurance Eligibility and Benefit Verification Specialist is responsible for verifying patient insurance eligibility and benefits prior to medical services being provided. This role ensures that accurate insurance information is obtained and communicated to the medical providers, ensuring smooth billing processes and reducing the likelihood of claim denials or delays. This position plays a critical role in the revenue cycle management for healthcare providers. Responsibilities & duties: Verify patient insurance eligibility and benefits through online portals or direct communication with insurance carriers. Accurately document insurance coverage details, including co-pays, deductibles, and out-of-pocket maximums. Collaborate with healthcare providers to obtain prior authorizations for medical procedures and treatments. Resolve discrepancies in insurance information and address coverage issues promptly. Communicate effectively with patients regarding their insurance coverage and financial responsibilities. Preferred Skills: Strong understanding of insurance terminology, medical coding (CPT, ICD-10, HCPCS), and insurance plans. Proficiency with medical billing software, Electronic Health Records (EHR) systems, and online insurance portals. Excellent written and verbal communication skills, with the ability to interact professionally with patients, insurance companies, and healthcare providers. Detail-oriented, organized, and able to manage multiple tasks in a fast-paced environment. Knowledge of HIPAA and other healthcare privacy and compliance standards. Experience with Medicare, Medicaid, PPO, HMO, and commercial insurance plans. Note : Share your resume on this number +91 6355320395 Job Types: Full-time, Permanent Pay: ₹14,636.26 - ₹34,231.80 per month Schedule: Night shift US shift Work Location: In person

Position: Customer Service Representative Location: 1105, Iconic Shyamal, Shyamal Cross Road, Satellite, Ahmedabad Shift: US Shift (Night Shift) Experience: Intern to 03 Years Working Days: 5.5 days working Educational Qualification: Minimum: Graduate in any stream Key Responsibilities: Communicate clearly and professionally with US-based patients, doctors, and medical staff via phone and email. Assist in scheduling appointments, sharing treatment updates, and handling basic inquiries. Provide support related to medical services, pharmacy billing, prior authorizations, and insurance verifications. Ensure proper documentation and data entry in patient records and CRM systems. • Escalate complex or sensitive issues to senior team members as needed. Maintain confidentiality and comply with HIPAA and data protection standards. • Actively participate in training and performance improvement sessions. Required Skills: Excellent English communication skills (spoken and written) with a neutral accent. • Confidence, patience, and ability to handle conversations with empathy. Basic computer knowledge and willingness to learn healthcare software. Strong interpersonal skills and ability to work in night shifts. Prior BPO experience (0–1 year) is a bonus. Benefits: Growth & Career Development Opportunities • Competitive Salary Job Types: Full-time, Permanent Pay: ₹10,247.73 - ₹31,309.25 per month Schedule: Night shift US shift Language: English (Preferred) Hindi (Preferred) Work Location: In person