Customer Service Representative

Job Description

Position: Customer Service Representative Location: 1105, Iconic Shyamal, Shyamal Cross Road, Satellite, Ahmedabad Shift: US Shift (Night Shift) Experience: Intern to 03 Years Working Days: 5.5 days working Educational Qualification: Minimum: Graduate in any stream Key Responsibilities: Communicate clearly and professionally with US-based patients, doctors, and medical staff via phone and email. Assist in scheduling appointments, sharing treatment updates, and handling basic inquiries. Provide support related to medical services, pharmacy billing, prior authorizations, and insurance verifications. Ensure proper documentation and data entry in patient records and CRM systems. • Escalate complex or sensitive issues to senior team members as needed. Maintain confidentiality and comply with HIPAA and data protection standards. • Actively participate in training and performance improvement sessions. Required Skills: Excellent English communication skills (spoken and written) with a neutral accent. • Confidence, patience, and ability to handle conversations with empathy. Basic computer knowledge and willingness to learn healthcare software. Strong interpersonal skills and ability to work in night shifts. Prior BPO experience (0–1 year) is a bonus. Benefits: Growth & Career Development Opportunities • Competitive Salary Job Types: Full-time, Permanent Pay: ₹10,247.73 - ₹31,309.25 per month Schedule: Night shift US shift Language: English (Preferred) Hindi (Preferred) Work Location: In person