Customer Service Representative

Job Description

Position: Customer Service Representative

Location: Satellite, Ahmedabad

Shift: US Shift (Night Shift)

Experience: Intern to 03 Years

Working Days: 5.5 days working

Educational Qualification: Minimum: Graduate in any stream

Key Responsibilities:

• Communicate clearly and professionally with US-based patients, doctors, and medical staff via phone and email.
• Assist in scheduling appointments, sharing treatment updates, and handling basic inquiries.
• Provide support related to medical services, pharmacy billing, prior authorizations, and insurance verifications.
• Ensure proper documentation and data entry in patient records and CRM systems. Escalate complex or sensitive issues to senior team members as needed.
• Maintain confidentiality and comply with HIPAA and data protection standards. Actively participate in training and performance improvement sessions.

Required Skills:

• Excellent English communication skills (spoken and written) with a neutral accent. Confidence, patience, and ability to handle conversations with empathy.
• Basic computer knowledge and willingness to learn healthcare software.
• Strong interpersonal skills and ability to work in night shifts.
• Prior BPO experience (0–1 year) is a bonus.

Benefits:

• Growth & Career Development Opportunities Competitive Salary

DM: recruiter@abacoshealth.in/ (635)532-0395

Job Types: Full-time, Permanent

Pay: ₹10,313.54 - ₹30,906.54 per month

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person